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Kaoru Ishikawa.  What is Total Quality Control?  Prentice Hall, Englewood Cliffs, NJ.  1985. 215pp.

This is a translation of a book by the noted Japanese quality control expert, Kaoru Ishikawa.  This book presents a great deal of the philosopy behind Total Quality Control.  Ishikawa provides a great deal of material for thought, and this book presents many ideas which are only noted upon a second or third reading.  I feel this book is quite valuable, less for providing a clear framework for action than for provoking thought and confronting conventional approaches to management.  And the author's status lends considerable weight to the ideas presented. 

Last modified: 13:23:38 23-Jan-2009